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A Ticket System for Government (Or: Let’s Finally Give the Ombudsman Teeth)

The ombudsman, as it stands, is a shark without teeth. It cannot even smell a scandal if it was bleeding before their eyes — can’t sense, can’t bite, can’t act, can’t fix. It’s a watchdog with no jaws. So let’s give it an upgrade or even better give the government such an upgrade that Ombudsman loses the necessity for their entire existence.

This isn’t some grand ideological revolution. It’s just a silly idea for a public ticket system. Silly, but powerful.

Imagine a civic ticket system — not buried in obscure forms, not locked in back-office email chains. Just like an internal help-desk, but for governance. Public, structured, traceable. And smart.

This is what it looks like.

Core Idea
Citizens should be able to report issues publicly — not buried in anonymous inboxes, not hidden behind “ongoing investigation” seals. People already talk about public issues. If people can talk about public issues with their friends, why can’t they track them together too?

A government ticket system could work just like internal systems in IT or customer service — but with a civic twist.

This is not a place for endless debate. It’s a structure to frame problem → proposal → response, cleanly and traceable.

This system proposes a transparent, iterative problem-solving interface where AI is used not to obscure, but to clarify.

The System: Public, AI-Structured, and Transparent

The system is made up of 4 stages — and yes, it uses AI — but only as a tool to help people sharpen what they’re already saying.

Every issue goes through this cycle:

1. Problem Description
a) Citizens submit an issue. b) The AI cleans up the language, consolidates overlapping inputs, and upgrades the coherence of the report. c) A public change-log shows the input that evolved the description — all steps visible, all input attributable.

2. Proposed Solution
a) Based on the refined problem description, the AI drafts a solution or possible action path. b) This is visible to the public as a formal response — no magic, just structured reasoning. c) This is not a decision. It’s a draft — structured logic, not authority. Only advice.

3. Critique Layer
a) Citizens respond to the proposed solution — a structured challenge to the proposal.. b) Their remarks are also structured by AI — not censored, but upgraded for clarity and grouped by theme or angle. c) Again, change-logs and input trails are visible. No anonymous edits. No hidden manipulations. d) in a sense this is the same as step 1 (problem description)

4. Upgraded Solution
a) The AI integrates valid critiques and proposes a refined version of the solution. b) This is the “feedback-reinforced” stage, where the system attempts synthesis, not endless argument loops.

All stages remain visible — including abandoned tickets, failed resolutions, and ongoing ones. This creates a living public record of issues and proposed governance responses.

This is the synthesis. 1 = 2 + 3 = 4.

Why This Matters

  • It forces clarity and traceability. No more vague complaints floating in chaos.
  • It turns public input into a collaborative upgrade process.
  • It shows which tickets are being handled, stalled, ignored — in plain sight.
  • It makes every AI edit accountable, not mysterious.
  • It doesn’t replace the ombudsman — it arms them.

Business Model? Sure — But Keep It Public

Yes, this is a product. But no, it shouldn’t be commercialized. This is civic infrastructure. It belongs to the commons.

It could be sold to municipalities, NGOs, or transparency coalitions — but that defeats the purpose.

Build it, release it, and let it run at zero cost. The public has already paid for enough systems that don’t work. This one should.

The value lies not in monetization — but in legitimacy.

Expanded Use: From Complaint Board to Administrative Operating System

What starts as a feedback tool can evolve into a complete civic engine. The system can scale:

  1. Reported Issue
  2. Processed Issue (by a public servant or automated filter)
    • AI-generated remark on process adequacy (4-stages again)
  3. Re-open option if resolution was insufficient (4-stages again)
  4. Cross-department visibility and workflow mapping
    • The ticket can go through different departments and the work of each department remains visible.

Each issue flows like a case file, but it’s public-facing and structurally transparent. Departments can adopt the system internally. Citizens and officials see the same state of the case. Updates are traceable.

With enough refinement, this system could even approach pre-judicial arbitration or replace lower-level administrative courts — especially for predictable, repeatable types of disputes (benefits, housing, permit denials, etc.).

At some point a judge and lawyer can then bend over the case after it went through these 3 steps.

Design Philosophy

  • Public by default.
  • AI-enhanced, not AI-obscured.
  • Built around iteration, not resolution-hiding.
  • Input is traceable. Reasoning is legible. Logic is public.
  • Not built to silence citizens with forms — but to cohere chaos into clarity.

Potential Impact:

If deployed at scale, this would:

  • Reduce performative complaint culture (“I ranted online!”) in favor of traceable input.
  • Provide oversight journalists and watchdogs with live case data.
  • Offer civil servants a way to separate noise from signal.
  • Create longitudinal accountability: we’d know what failed, what improved, and why.
  • We can track government efficiency through details such as backlog and amount of re-opened cases

Final Thought

Let’s stop treating public concern like noise.

Let’s give it a ticket.

Let’s give the ombudsman jaws.

Give people a way to speak clearly. Let the problems stay visible. Let the fixes be criticized. Let the system evolve in full view.

Democracy doesn’t die in darkness — it suffocates in forms. We’ve normalized arbitrary bureaucracy and opaque complaint systems. But the technology to upgrade them exists. All we’re missing is the will — and the will can be crowd-sourced.

Written by Artorius Magnus

https://tinyurl.com/laconic-utopia World-Peace suggestions @250 articles highschool dropout-autodidact (unofficially 5+ PhD's).

Noteer in uw agenda: overhandiging tussenstand petitie op donderdag 30 januari!

Inmiddels hebben al bijna 3100 mensen de petitie ondertekend! We hopen nu dat er zoveel mogelijk mensen aanwezig willen zijn bij de overhandiging van deze tussenstand van de petitie aan het college van burgemeester en wethouders. We doen dit donderdagavond 30 januari om 19.15 uur op het gemeentehuis van Doetinchem.

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We verzamelen die avond vanaf 19.05 uur bij de ingang van het gemeentehuis. Hopelijk zien we u daar, en hartelijk dank voor alle hulp tot nu toe!

Petitionaris & Wethouder bij omroep Zulthe

Geluidsfragment op Facebook van omroep Zulthe te Marum

Henderika vd Velde en Hielke Westra .

550 + Dat betekent aan de bak!

Bijna niet te bevatten maar we gaan stabiel af op de 600 ondertekeningen. Afgelopen woensdag zijn we al in gesprek gegaan met de wethouder Hans Boerkamp.

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Samen zullen we sterker gaan onderhandelen en het best haalbare scenario voor Rhenen uit de onderhandelingen slepen. Daarvoor gaan wij de komende maanden aan de bak om een beter beeld te krijgen waar de meesten van jullie nou naartoe reizen en hoe deze locaties beter bereikbaar kunnen worden. Op deze manier willen we juist laten zien dat goede verbindingen cruciaal zijn om mensen de bus te laten nemen. Niet schrappen maar aanpakken dus! We houden jullie op de hoogte

2020-01-23 | Petition Houd Rhenen bereikbaar met de bus

Overhandiging op 28 januari 2020

Wij hebben heuglijk nieuws. Dinsdag 28 januari 2020 mogen wij in de Tweede Kamer onze petitie aanbieden aan de commissie Binnenlandse Zaken.

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Op tweedekamer.nl staat dat op 28 januari 2020 van 13:30 tot 13:45 de petitie 'De overheid is voor iedereen, dus neutraal!' in de Statenpassage overhandigd wordt aan de Kamercommissie voor Binnenlandse Zaken.

Wilt u erbij zijn, neem dan contact op met de petitionaris en zie de 'handreiking voor petitie-aanbieders'.

de Gooi en Eemlander: Nu ook petitie tegen bomenkap tussen Hilversum en Hollandsche Rading

Margreeth de Landgraaf is een petitie gestart tegen de bomenkap tussen Hilversum en Hollandsche Rading door het Goois Natuur Reservaat (GNR).

Het ging in eerste instantie om 80.000 bomen die (...) lees verder.

2020-01-23 | Petition Stop boskap in het Gooi

Correctie

Een update.. Het spelen van het Nederlandse volkied moet ten aller tijde tijdens ceremoniële herdenkingen in Nederland voorrang hebben op het Europese lied!!

Daar wij Nederlanders zijn en zullen en willen graag deze Traditie in eren houden !

Mvg Raymond .

Skatebaan gaat gerepareerd (en dus niet verwijderd) worden!

In een Facebook bericht vanuit de gemeente Alphen is aangekondigd dat de baan gerepareerd wordt na het zwaar beschadigd raken door zwaar vuurwerk in tegenstelling tot eerdere berichten dat het verwijderd zal worden.

De petitie is derhalve niet langer nodig.

De gemeente:

"Het skatepark in Park Zegersloot Noord is door vandalisme (zwaar vuurwerk) zwaar beschadigd. Twee skatebanen worden morgen afgesloten om verdere beschadigingen te voorkomen. Nader onderzoek heeft uitgewezen dat de twee skatebanen gerepareerd kunnen worden. Deze werkzaamheden worden zo spoedig mogelijk uitgevoerd.

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Alle voorbereidingen hiervoor zijn getroffen. In tegenstelling tot eerdere berichten worden ze niet verwijderd."

2020-01-22 | Petition Behoud Skatepark Heempark

Chemtrails: Study found aluminum, barium and titanium metals in human brains.

A new study (2016) has discovered nanoparticles of metal are already present in human brains. The name of the study is Magnetite in the human body: Biogenic vs.

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anthropogenic. Researchers from the UK, Mexico, Scotland and America discovered that “high temperature magnetite spheres” which are less an 200 nanometers (NM) in diameter can “enter the brain directly through the olfactory nerve.” The study says that magnetite is an airborne matter that found in urban areas, and these particles result from “combustion” or high heating.

Bekijk deze studie via deze link: https://www.pnas.org/content/113/39/10797