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A Ticket System for Government (Or: Let’s Finally Give the Ombudsman Teeth)

The ombudsman, as it stands, is a shark without teeth. It cannot even smell a scandal if it was bleeding before their eyes — can’t sense, can’t bite, can’t act, can’t fix. It’s a watchdog with no jaws. So let’s give it an upgrade or even better give the government such an upgrade that Ombudsman loses the necessity for their entire existence.

This isn’t some grand ideological revolution. It’s just a silly idea for a public ticket system. Silly, but powerful.

Imagine a civic ticket system — not buried in obscure forms, not locked in back-office email chains. Just like an internal help-desk, but for governance. Public, structured, traceable. And smart.

This is what it looks like.

Core Idea
Citizens should be able to report issues publicly — not buried in anonymous inboxes, not hidden behind “ongoing investigation” seals. People already talk about public issues. If people can talk about public issues with their friends, why can’t they track them together too?

A government ticket system could work just like internal systems in IT or customer service — but with a civic twist.

This is not a place for endless debate. It’s a structure to frame problem → proposal → response, cleanly and traceable.

This system proposes a transparent, iterative problem-solving interface where AI is used not to obscure, but to clarify.

The System: Public, AI-Structured, and Transparent

The system is made up of 4 stages — and yes, it uses AI — but only as a tool to help people sharpen what they’re already saying.

Every issue goes through this cycle:

1. Problem Description
a) Citizens submit an issue. b) The AI cleans up the language, consolidates overlapping inputs, and upgrades the coherence of the report. c) A public change-log shows the input that evolved the description — all steps visible, all input attributable.

2. Proposed Solution
a) Based on the refined problem description, the AI drafts a solution or possible action path. b) This is visible to the public as a formal response — no magic, just structured reasoning. c) This is not a decision. It’s a draft — structured logic, not authority. Only advice.

3. Critique Layer
a) Citizens respond to the proposed solution — a structured challenge to the proposal.. b) Their remarks are also structured by AI — not censored, but upgraded for clarity and grouped by theme or angle. c) Again, change-logs and input trails are visible. No anonymous edits. No hidden manipulations. d) in a sense this is the same as step 1 (problem description)

4. Upgraded Solution
a) The AI integrates valid critiques and proposes a refined version of the solution. b) This is the “feedback-reinforced” stage, where the system attempts synthesis, not endless argument loops.

All stages remain visible — including abandoned tickets, failed resolutions, and ongoing ones. This creates a living public record of issues and proposed governance responses.

This is the synthesis. 1 = 2 + 3 = 4.

Why This Matters

  • It forces clarity and traceability. No more vague complaints floating in chaos.
  • It turns public input into a collaborative upgrade process.
  • It shows which tickets are being handled, stalled, ignored — in plain sight.
  • It makes every AI edit accountable, not mysterious.
  • It doesn’t replace the ombudsman — it arms them.

Business Model? Sure — But Keep It Public

Yes, this is a product. But no, it shouldn’t be commercialized. This is civic infrastructure. It belongs to the commons.

It could be sold to municipalities, NGOs, or transparency coalitions — but that defeats the purpose.

Build it, release it, and let it run at zero cost. The public has already paid for enough systems that don’t work. This one should.

The value lies not in monetization — but in legitimacy.

Expanded Use: From Complaint Board to Administrative Operating System

What starts as a feedback tool can evolve into a complete civic engine. The system can scale:

  1. Reported Issue
  2. Processed Issue (by a public servant or automated filter)
    • AI-generated remark on process adequacy (4-stages again)
  3. Re-open option if resolution was insufficient (4-stages again)
  4. Cross-department visibility and workflow mapping
    • The ticket can go through different departments and the work of each department remains visible.

Each issue flows like a case file, but it’s public-facing and structurally transparent. Departments can adopt the system internally. Citizens and officials see the same state of the case. Updates are traceable.

With enough refinement, this system could even approach pre-judicial arbitration or replace lower-level administrative courts — especially for predictable, repeatable types of disputes (benefits, housing, permit denials, etc.).

At some point a judge and lawyer can then bend over the case after it went through these 3 steps.

Design Philosophy

  • Public by default.
  • AI-enhanced, not AI-obscured.
  • Built around iteration, not resolution-hiding.
  • Input is traceable. Reasoning is legible. Logic is public.
  • Not built to silence citizens with forms — but to cohere chaos into clarity.

Potential Impact:

If deployed at scale, this would:

  • Reduce performative complaint culture (“I ranted online!”) in favor of traceable input.
  • Provide oversight journalists and watchdogs with live case data.
  • Offer civil servants a way to separate noise from signal.
  • Create longitudinal accountability: we’d know what failed, what improved, and why.
  • We can track government efficiency through details such as backlog and amount of re-opened cases

Final Thought

Let’s stop treating public concern like noise.

Let’s give it a ticket.

Let’s give the ombudsman jaws.

Give people a way to speak clearly. Let the problems stay visible. Let the fixes be criticized. Let the system evolve in full view.

Democracy doesn’t die in darkness — it suffocates in forms. We’ve normalized arbitrary bureaucracy and opaque complaint systems. But the technology to upgrade them exists. All we’re missing is the will — and the will can be crowd-sourced.

Written by Artorius Magnus

https://tinyurl.com/laconic-utopia World-Peace suggestions @250 articles highschool dropout-autodidact (unofficially 5+ PhD's).

Oproep

Beste mensen,

Voor een ieder die de petitie al reeds ondertekend heeft hartelijk bedankt.

Wilt u zo vriendelijk zijn om de petitie met iedereen in uw omgeving te delen zodat we een enorm aantal mensen kunnen bereiken.

Bedankt..

Er is nog geen definitief zorgcao-akkoord.

Ondanks de berichtgeving in het nieuws over een cao-akkoord en dat daarmee de actiedag in april van de baan is, gaan we nog gewoon door. Zolang er nog niet gestemd is door de vakbondsleden en er nog geen definitief akkoord is, gaan geplande acties gewoon door..

28-03-2023 | Petitie Zorg voor een goede zorg cao

Kinderen vinden zichzelf telefoonverslaafd

Helft van de kinderen tussen 9 en 13 vindt zichzelf telefoonverslaafd https://nos.nl/l/2469211.

Voorkom continue aandrijving van e-bikes en fatbikes

31 305 Mobiliteitsbeleid Motie Nr. 392

MOTIE VAN HET LID VAN DER GRAAF

Voorgesteld 22 maart 2023

De Kamer,

gehoord de beraadslaging,

overwegende dat naar aanleiding van de motie-Geurts ([29 398, nr.

+Lees meer...

1007](https://zoek.officielebekendmakingen.nl/kst-29398-1007.html)) onderzocht wordt hoe het opvoeren van elektrische fietsen verboden kan worden en handhaving op de maximale snelheid van 25 kilometer per uur voor e-bikes vormgegeven kan worden;

verzoekt de regering binnen dit onderzoek aandacht te besteden aan continue aandrijving van e-bikes en fatbikes, waardoor de facto sprake is van snorfietsen, en te bezien hoe dit voorkomen en verboden kan worden, en gaat over tot de orde van de dag.

Het inleidend verzoek is ingediend

Het inleidend verzoek om een referendum te organiseren is op 28 maart 2023 ingediend.

Als dit verzoek is goedgekeurd dan volgt het definitieve verzoek.

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Op deze plek zal een link verschijnen naar de pagina waar inwoners van Utrecht die kunnen ondertekenen

Volop aandacht in de media voor petitie

Gisteren hebben wij de petitie overhandigd aan de wethouder. Daarnaast hebben we een nieuwe mijlpaal bereikt! We waren te zien op TV Rijnmond en Hart van Nederland.

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Wil je dit terugzien, klik dan op onderstaande linkjes.

Hart van Nederland

Rijnmond

Wil je op de hoogte blijven van de laatste ontwikkelingen, word dan lid van de facebook groep Stop Betaald Parkeren in Rotterdam.

Antwoorden Dennis Wiersma examens in het voortgezet onderwijs in 2023

"Hierbij stuur ik u de antwoorden op de vragen van de commissie over mijn brief van 21 februari 2023 inzake mijn reactie op het verzoek van de commissie over een petitie van het LAKS inzake de examens in het voortgezet onderwijs in 2023.

De minister voor Primair en Voortgezet Onderwijs, Dennis Wiersma"

aanbiedingsbrief

Beslisnota inzake Beantwoording vragen commissie over de reactie op het verzoek van de commissie over een petitie van het LAKS inzake de examens in het voortgezet onderwijs in 2023 (Kamerstuk 31289-532)

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28-03-2023 | Petitie Red mijn diploma

Interview LOCO

Afgelopen zaterdag ben ik door de LOCO geinterviewd over de petitie. Het interview kunt u beluisteren via deze link.

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