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A Ticket System for Government (Or: Let’s Finally Give the Ombudsman Teeth)

The ombudsman, as it stands, is a shark without teeth. It cannot even smell a scandal if it was bleeding before their eyes — can’t sense, can’t bite, can’t act, can’t fix. It’s a watchdog with no jaws. So let’s give it an upgrade or even better give the government such an upgrade that Ombudsman loses the necessity for their entire existence.

This isn’t some grand ideological revolution. It’s just a silly idea for a public ticket system. Silly, but powerful.

Imagine a civic ticket system — not buried in obscure forms, not locked in back-office email chains. Just like an internal help-desk, but for governance. Public, structured, traceable. And smart.

This is what it looks like.

Core Idea
Citizens should be able to report issues publicly — not buried in anonymous inboxes, not hidden behind “ongoing investigation” seals. People already talk about public issues. If people can talk about public issues with their friends, why can’t they track them together too?

A government ticket system could work just like internal systems in IT or customer service — but with a civic twist.

This is not a place for endless debate. It’s a structure to frame problem → proposal → response, cleanly and traceable.

This system proposes a transparent, iterative problem-solving interface where AI is used not to obscure, but to clarify.

The System: Public, AI-Structured, and Transparent

The system is made up of 4 stages — and yes, it uses AI — but only as a tool to help people sharpen what they’re already saying.

Every issue goes through this cycle:

1. Problem Description
a) Citizens submit an issue. b) The AI cleans up the language, consolidates overlapping inputs, and upgrades the coherence of the report. c) A public change-log shows the input that evolved the description — all steps visible, all input attributable.

2. Proposed Solution
a) Based on the refined problem description, the AI drafts a solution or possible action path. b) This is visible to the public as a formal response — no magic, just structured reasoning. c) This is not a decision. It’s a draft — structured logic, not authority. Only advice.

3. Critique Layer
a) Citizens respond to the proposed solution — a structured challenge to the proposal.. b) Their remarks are also structured by AI — not censored, but upgraded for clarity and grouped by theme or angle. c) Again, change-logs and input trails are visible. No anonymous edits. No hidden manipulations. d) in a sense this is the same as step 1 (problem description)

4. Upgraded Solution
a) The AI integrates valid critiques and proposes a refined version of the solution. b) This is the “feedback-reinforced” stage, where the system attempts synthesis, not endless argument loops.

All stages remain visible — including abandoned tickets, failed resolutions, and ongoing ones. This creates a living public record of issues and proposed governance responses.

This is the synthesis. 1 = 2 + 3 = 4.

Why This Matters

  • It forces clarity and traceability. No more vague complaints floating in chaos.
  • It turns public input into a collaborative upgrade process.
  • It shows which tickets are being handled, stalled, ignored — in plain sight.
  • It makes every AI edit accountable, not mysterious.
  • It doesn’t replace the ombudsman — it arms them.

Business Model? Sure — But Keep It Public

Yes, this is a product. But no, it shouldn’t be commercialized. This is civic infrastructure. It belongs to the commons.

It could be sold to municipalities, NGOs, or transparency coalitions — but that defeats the purpose.

Build it, release it, and let it run at zero cost. The public has already paid for enough systems that don’t work. This one should.

The value lies not in monetization — but in legitimacy.

Expanded Use: From Complaint Board to Administrative Operating System

What starts as a feedback tool can evolve into a complete civic engine. The system can scale:

  1. Reported Issue
  2. Processed Issue (by a public servant or automated filter)
    • AI-generated remark on process adequacy (4-stages again)
  3. Re-open option if resolution was insufficient (4-stages again)
  4. Cross-department visibility and workflow mapping
    • The ticket can go through different departments and the work of each department remains visible.

Each issue flows like a case file, but it’s public-facing and structurally transparent. Departments can adopt the system internally. Citizens and officials see the same state of the case. Updates are traceable.

With enough refinement, this system could even approach pre-judicial arbitration or replace lower-level administrative courts — especially for predictable, repeatable types of disputes (benefits, housing, permit denials, etc.).

At some point a judge and lawyer can then bend over the case after it went through these 3 steps.

Design Philosophy

  • Public by default.
  • AI-enhanced, not AI-obscured.
  • Built around iteration, not resolution-hiding.
  • Input is traceable. Reasoning is legible. Logic is public.
  • Not built to silence citizens with forms — but to cohere chaos into clarity.

Potential Impact:

If deployed at scale, this would:

  • Reduce performative complaint culture (“I ranted online!”) in favor of traceable input.
  • Provide oversight journalists and watchdogs with live case data.
  • Offer civil servants a way to separate noise from signal.
  • Create longitudinal accountability: we’d know what failed, what improved, and why.
  • We can track government efficiency through details such as backlog and amount of re-opened cases

Final Thought

Let’s stop treating public concern like noise.

Let’s give it a ticket.

Let’s give the ombudsman jaws.

Give people a way to speak clearly. Let the problems stay visible. Let the fixes be criticized. Let the system evolve in full view.

Democracy doesn’t die in darkness — it suffocates in forms. We’ve normalized arbitrary bureaucracy and opaque complaint systems. But the technology to upgrade them exists. All we’re missing is the will — and the will can be crowd-sourced.

Written by Artorius Magnus

https://tinyurl.com/laconic-utopia World-Peace suggestions @250 articles highschool dropout-autodidact (unofficially 5+ PhD's).

Eindelijk krijgen we de aandacht op TV waar we op hoopten!

Afgelopen zaterdag waren Sophie en Noëmie al te zien in EenVandaag en morgenochtend en -avond wordt er aandacht aan besteed bij Hart van Nederland op SBS6.

Morgenmiddag is het grote moment waarop we de petitie gaan aanbieden in Den Haag.

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Persbericht 11-04-2024 Fietspaden Kennemerduinen nog steeds onbereikbaar; Tijdelijk of blijvend?

Persbericht Kennemerduinen 11-04-2024:

Het duingebied is op dit moment (11-4-2024) van Bloemendaal tot IJmuiden feitelijk geheel ontoegankelijk. Deze situatie lijkt steeds meer een blijvend karakter te krijgen.

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Na Kattendel is voor de recreant het Nationaal Park geheel ontoegankelijk geworden. Het is niet ondenkbaar dat dat veel langer gaat duren dan winter en voorjaar. Met de Fietsersbond verlangen veel recreanten adequater beheer van het duingebied, niet alleen in de Kennemerduinen maar ook in de Schoorlse duinen.

We blijven ons inzetten om verbetering te bewerkstelligen voor de duinfietspaden. Daarom ons verzoek: teken de petitie uit mei 2023 als u dat nog niet hebt gedaan. Dit kan nog tot 1 september 2024.

René Rood Fietsersbond Regio Haarlem

BNR: Aandeel Air France-KLM geen hoogvlieger: ‘Resultaten ronduit belabberd’

(...) analist en vermogensbeheerder Jim Tehupuring van 1Vermogensbeheer in BNR's Doorgelicht. ‘Als belegger wil je een bedrijf dat groeit, winst maakt, voldoende cash op de bank heeft, kan omgaan met tegenslag of een unieke marktpositie heeft, KLM heeft dat allemaal niet.’ bij BNR.

14-04-2024 | Petitie Stop KLM, belast overstappers

English version - thx to Emiel Wienholts

Keep the Tradition of Live Jazz at the Cotton Club in Amsterdam!

Since 1952, there has been live jazz at the Cotton Club, located at the Nieuwmarkt 5 in Amsterdam, the Netherlands. After a brief period of absence, acoustic jazz has returned, on Saturdays from 4:30 PM to 7:30 PM.

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The noise level measured at the neighbours was 39.9 dB(A), which was 4.9 dB(A) above the city standard. FYI, we've provided references from the Dutch central government: 30 dB(A) is whisper, and 40 dB(A) is background noise in a normal living room.

Sign our petition and help us change the mind of the municipality of Amsterdam. Thank you in advance for your help! Check out our Facebook and Instagram pages for more information.

We, the customers, employees, musicians, local residents of the Cotton Club, as well as jazz enthusiasts worldwide that have frequently visited the Cotton Club or intend to,

have come to the conclusion that:

  1. Given the long tradition of multiple decades of live jazz on Saturdays at the Cotton Club, it is unjustified that a loner who resides in the centre of the city can ruin the cultural joy of so many people, whether intended or not;
  2. This loner can put the employment of dozens of fellow humans at risk, whether intended or not;
  3. It is unjustified that this loner can exert such influence, whether intended or not, on how this illustrious café with its long tradition of live jazz can be run in the future;
  4. An alternative operation at this location in the city is evident - the umpteenth typical tourist trap or Nutella store;
  5. The Cotton Club café and its rich history of live jazz heritage is cultural heritage;
  6. the current mode of operation of the Cotton Club should be preserved, and that the new owner is open to suggestions how to make this café ready to comply with operational standards and legislation of 2024 and beyond - we will provide concrete proposals in this respect later, and make sure to involve all those concerned, including the neighbours, neighbourhood, and the municipality of Amsterdam;

and request that:

The municipality of Amsterdam will reconsider its decision regarding the Cotton Club, with due regard for all those involved, instead of just one neighbour.

We would like to include you as signatories of this petition in our defence against the intended decision to prohibit live music at the Cotton Club in the future. Thank you for your support!

PS. Let it be clear that we are not targeting the aforementioned neighbour personally, despite the strong wording of our petition. After many previous attempts, we have finally managed to contact the complaining neighbour, that's the first good news! We are looking for a common solution that allows for everyone to be heard, the neighbour, the neighbourhood, the Cotton Club, and the government.

Railterminal definitief van de baan

Het plan om een Railterminal aan te leggen bij Reeth gaat definitief de prullenbak in. De VVD in Gelderland, de grootste voorstander van het plan, komt met een motie om het geld elders in te zetten.

Bron: De Gelderlander, 30 januari 2024 (kopie) en De Gelderlander, 22 maart 2024 (kopie).

Bedankt voor uw steun | zienswijze ingediend bij Provincie Gelderland

Beste Barnevelders en betrokkenen,

Hartelijk dank voor uw stem bij ons verweer tegen de helihaven naast Landgoed de Schaffelaar. De petitie is naar de Provincie Gelderland gestuurd met de zienswijze van Plaatselijk Belang Barneveld en deze is terug te lezen in het stateninformatiesysteem

Hartelijke groet, Annelies Leusink | Plaatselijk Belang Barneveld.

Belangenclubs-zien-vooruitgang -in-behoud-ateliers

Minder klachten over geluidsoverlast van die F35ers zegt men.

Vind u het gek dat er minder klachten bij defensie worden ingediend over de geluidsoverlast van F35ers?

Dit werd gezegd in het ontbijt nieuws van 12-04-2024. Veel mensen denken dat klachten indienen geen zin heeft.

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Defensie trekt zich daar niets van aan. Wat heeft het dan voor zin om bij defensie een klacht in te dienen? Op de klachtenlijn kunt u een klacht indienen en schadeclaim eisen. Defensie heeft hieraan nog geen cent uitgegeven aan die schadeclaims.

Neemt Defensie dit wel serieus? Mensen ga klagen op de klachtenlijn en maak ze bij defensie wakker.

De uitstoot van die F35ers verpesten ook het klimaat en zorgen voor een temperatuursverhoging waarbij water te kort ontstaat. Zie het nieuws van Spanje maar eens. De temperatuur, stormen, regenval en overstromingen gaan deze zomer records breken. Let maar eens op.

Er zijn te weinig KNO-artsen waardoor langere wachttijden ontstaan. KNO-artsen kunnen er praktisch niets meer aan doen aan gehoorschade 's Mensen met gehoorschade 's zijn total loss verklaard

Ga een klacht indienen en onderteken de petitie.