The ombudsman, as it stands, is a shark without teeth. It cannot even smell a scandal if it was bleeding before their eyes — can’t sense, can’t bite, can’t act, can’t fix. It’s a watchdog with no jaws. So let’s give it an upgrade or even better give the government such an upgrade that Ombudsman loses the necessity for their entire existence.
This isn’t some grand ideological revolution. It’s just a silly idea for a public ticket system. Silly, but powerful.
Imagine a civic ticket system — not buried in obscure forms, not locked in back-office email chains. Just like an internal help-desk, but for governance. Public, structured, traceable. And smart.
This is what it looks like.
Core Idea
Citizens should be able to report issues publicly — not buried in anonymous inboxes, not hidden behind “ongoing investigation” seals. People already talk about public issues. If people can talk about public issues with their friends, why can’t they track them together too?
A government ticket system could work just like internal systems in IT or customer service — but with a civic twist.
This is not a place for endless debate. It’s a structure to frame problem → proposal → response, cleanly and traceable.
This system proposes a transparent, iterative problem-solving interface where AI is used not to obscure, but to clarify.
The System: Public, AI-Structured, and Transparent
The system is made up of 4 stages — and yes, it uses AI — but only as a tool to help people sharpen what they’re already saying.
Every issue goes through this cycle:
1. Problem Description
a) Citizens submit an issue.
b) The AI cleans up the language, consolidates overlapping inputs, and upgrades the coherence of the report.
c) A public change-log shows the input that evolved the description — all steps visible, all input attributable.
2. Proposed Solution
a) Based on the refined problem description, the AI drafts a solution or possible action path.
b) This is visible to the public as a formal response — no magic, just structured reasoning.
c) This is not a decision. It’s a draft — structured logic, not authority. Only advice.
3. Critique Layer
a) Citizens respond to the proposed solution — a structured challenge to the proposal..
b) Their remarks are also structured by AI — not censored, but upgraded for clarity and grouped by theme or angle.
c) Again, change-logs and input trails are visible. No anonymous edits. No hidden manipulations.
d) in a sense this is the same as step 1 (problem description)
4. Upgraded Solution
a) The AI integrates valid critiques and proposes a refined version of the solution.
b) This is the “feedback-reinforced” stage, where the system attempts synthesis, not endless argument loops.
All stages remain visible — including abandoned tickets, failed resolutions, and ongoing ones. This creates a living public record of issues and proposed governance responses.
This is the synthesis. 1 = 2 + 3 = 4.
Why This Matters
Business Model? Sure — But Keep It Public
Yes, this is a product. But no, it shouldn’t be commercialized. This is civic infrastructure. It belongs to the commons.
It could be sold to municipalities, NGOs, or transparency coalitions — but that defeats the purpose.
Build it, release it, and let it run at zero cost. The public has already paid for enough systems that don’t work. This one should.
The value lies not in monetization — but in legitimacy.
Expanded Use: From Complaint Board to Administrative Operating System
What starts as a feedback tool can evolve into a complete civic engine. The system can scale:
Each issue flows like a case file, but it’s public-facing and structurally transparent. Departments can adopt the system internally. Citizens and officials see the same state of the case. Updates are traceable.
With enough refinement, this system could even approach pre-judicial arbitration or replace lower-level administrative courts — especially for predictable, repeatable types of disputes (benefits, housing, permit denials, etc.).
At some point a judge and lawyer can then bend over the case after it went through these 3 steps.
Design Philosophy
Potential Impact:
If deployed at scale, this would:
Final Thought
Let’s stop treating public concern like noise.
Let’s give it a ticket.
Let’s give the ombudsman jaws.
Give people a way to speak clearly. Let the problems stay visible. Let the fixes be criticized. Let the system evolve in full view.
Democracy doesn’t die in darkness — it suffocates in forms. We’ve normalized arbitrary bureaucracy and opaque complaint systems. But the technology to upgrade them exists. All we’re missing is the will — and the will can be crowd-sourced.
Written by Artorius Magnus
https://tinyurl.com/laconic-utopia World-Peace suggestions @250 articles highschool dropout-autodidact (unofficially 5+ PhD's).
FNV.
Op 12 september tussen 13:45 en 14:00 wordt de petitie overhandigd aan de Tweede Kamer. Staat ook op Tweedekamer.nl
"Petitie aanbieding door de Surinaamse organisatie Satya Dharma Nederland inzake visumvrij reizen naar Suriname." in de Statenpassage.
25 oktober ga ik inderdaad naar Straatsburg. Spannend!!.
Wat denken we toch aan al dat leed te hebben, dat we er nog steeds van moeten worden weerhouden om ons voor zulke "vliegrampexperimenten" te laten misbruiken, al wil het scheppen van een precedent wel eens nuttig zijn om mensen tot betere gedachten te brengen of hun defecten te leren verhelpen?! Vroeg of laat culmineert een dergelijk wanbeleid vanzelfsprekend altijd fataal!.
De petitie wordt samen met 4 andere petities die hetzelfde doel beogen aangeboden op 12 september 2017 aan de 2e Kamercommissie van I&M te Den Haag. Het gezamenlijke doel is om de vliegroutes van en naar Lelystad Airport meteen vanaf april 2019 gebruik te laten maken van het hogere onbenutte luchtruim. Waardoor minder geluidsloverlast, minder risico en minder brandstofverbruik en dus vervuiling in onze leefomgeving zal ontstaan dan bij het gebruik van de huidige geplande vliegroutes. Deze petitie zal ook na 12 september nog ondertekend kunnen worden..
Deze petitie wordt samen met 4 andere petities die hetzelfde doel beogen op 12 september 2017 aangeboden aan de 2e Kamercommissie van I&M. Het beoogde doel is de vliegroutes naar Lelystad hoger te laten vaststellen. Waardoor er minder geluidsoverlast, minder risico en minder brandstofverbruik en dus minder vervuiling van onze leefomgeving zal ontstaan dan bij het vasthouden aan de huidige vliegroutes. Het blijft mogelijk om de petitie ook daarna nog te ondertekenen. .