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A Ticket System for Government (Or: Let’s Finally Give the Ombudsman Teeth)

The ombudsman, as it stands, is a shark without teeth. It cannot even smell a scandal if it was bleeding before their eyes — can’t sense, can’t bite, can’t act, can’t fix. It’s a watchdog with no jaws. So let’s give it an upgrade or even better give the government such an upgrade that Ombudsman loses the necessity for their entire existence.

This isn’t some grand ideological revolution. It’s just a silly idea for a public ticket system. Silly, but powerful.

Imagine a civic ticket system — not buried in obscure forms, not locked in back-office email chains. Just like an internal help-desk, but for governance. Public, structured, traceable. And smart.

This is what it looks like.

Core Idea
Citizens should be able to report issues publicly — not buried in anonymous inboxes, not hidden behind “ongoing investigation” seals. People already talk about public issues. If people can talk about public issues with their friends, why can’t they track them together too?

A government ticket system could work just like internal systems in IT or customer service — but with a civic twist.

This is not a place for endless debate. It’s a structure to frame problem → proposal → response, cleanly and traceable.

This system proposes a transparent, iterative problem-solving interface where AI is used not to obscure, but to clarify.

The System: Public, AI-Structured, and Transparent

The system is made up of 4 stages — and yes, it uses AI — but only as a tool to help people sharpen what they’re already saying.

Every issue goes through this cycle:

1. Problem Description
a) Citizens submit an issue. b) The AI cleans up the language, consolidates overlapping inputs, and upgrades the coherence of the report. c) A public change-log shows the input that evolved the description — all steps visible, all input attributable.

2. Proposed Solution
a) Based on the refined problem description, the AI drafts a solution or possible action path. b) This is visible to the public as a formal response — no magic, just structured reasoning. c) This is not a decision. It’s a draft — structured logic, not authority. Only advice.

3. Critique Layer
a) Citizens respond to the proposed solution — a structured challenge to the proposal.. b) Their remarks are also structured by AI — not censored, but upgraded for clarity and grouped by theme or angle. c) Again, change-logs and input trails are visible. No anonymous edits. No hidden manipulations. d) in a sense this is the same as step 1 (problem description)

4. Upgraded Solution
a) The AI integrates valid critiques and proposes a refined version of the solution. b) This is the “feedback-reinforced” stage, where the system attempts synthesis, not endless argument loops.

All stages remain visible — including abandoned tickets, failed resolutions, and ongoing ones. This creates a living public record of issues and proposed governance responses.

This is the synthesis. 1 = 2 + 3 = 4.

Why This Matters

  • It forces clarity and traceability. No more vague complaints floating in chaos.
  • It turns public input into a collaborative upgrade process.
  • It shows which tickets are being handled, stalled, ignored — in plain sight.
  • It makes every AI edit accountable, not mysterious.
  • It doesn’t replace the ombudsman — it arms them.

Business Model? Sure — But Keep It Public

Yes, this is a product. But no, it shouldn’t be commercialized. This is civic infrastructure. It belongs to the commons.

It could be sold to municipalities, NGOs, or transparency coalitions — but that defeats the purpose.

Build it, release it, and let it run at zero cost. The public has already paid for enough systems that don’t work. This one should.

The value lies not in monetization — but in legitimacy.

Expanded Use: From Complaint Board to Administrative Operating System

What starts as a feedback tool can evolve into a complete civic engine. The system can scale:

  1. Reported Issue
  2. Processed Issue (by a public servant or automated filter)
    • AI-generated remark on process adequacy (4-stages again)
  3. Re-open option if resolution was insufficient (4-stages again)
  4. Cross-department visibility and workflow mapping
    • The ticket can go through different departments and the work of each department remains visible.

Each issue flows like a case file, but it’s public-facing and structurally transparent. Departments can adopt the system internally. Citizens and officials see the same state of the case. Updates are traceable.

With enough refinement, this system could even approach pre-judicial arbitration or replace lower-level administrative courts — especially for predictable, repeatable types of disputes (benefits, housing, permit denials, etc.).

At some point a judge and lawyer can then bend over the case after it went through these 3 steps.

Design Philosophy

  • Public by default.
  • AI-enhanced, not AI-obscured.
  • Built around iteration, not resolution-hiding.
  • Input is traceable. Reasoning is legible. Logic is public.
  • Not built to silence citizens with forms — but to cohere chaos into clarity.

Potential Impact:

If deployed at scale, this would:

  • Reduce performative complaint culture (“I ranted online!”) in favor of traceable input.
  • Provide oversight journalists and watchdogs with live case data.
  • Offer civil servants a way to separate noise from signal.
  • Create longitudinal accountability: we’d know what failed, what improved, and why.
  • We can track government efficiency through details such as backlog and amount of re-opened cases

Final Thought

Let’s stop treating public concern like noise.

Let’s give it a ticket.

Let’s give the ombudsman jaws.

Give people a way to speak clearly. Let the problems stay visible. Let the fixes be criticized. Let the system evolve in full view.

Democracy doesn’t die in darkness — it suffocates in forms. We’ve normalized arbitrary bureaucracy and opaque complaint systems. But the technology to upgrade them exists. All we’re missing is the will — and the will can be crowd-sourced.

Written by Artorius Magnus

https://tinyurl.com/laconic-utopia World-Peace suggestions @250 articles highschool dropout-autodidact (unofficially 5+ PhD's).

noodwet, spoedwet,tijdelijke wet nog steeds niet weg

Dit is nog steeds actueel. Langzaam sluipen steeds meer vrijheidsbeperkingen binnen.

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Opmaat naar de permanente "Tijdelijke wet covid-19" Blijf alle petities die hier tegeningaan tekenen.

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‘Driekwart schapen heeft geen schaduw', verschillende partijen werken aan hitteplan | NOS‘

Stichting Wakker Dier heeft een steekproef gehouden, en slechts een minderheid van de schapen heeft in Nederland de mogelijkheid om een schaduwplekje op te zoeken met warme dagen. De hitte zorgt voor hittestres bij de dieren.

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Het neerzetten van een verrijdbare kar en of het planten van bomen kunnen mogelijke oplossingen zijn.

Bron: NOS

https://nos.nl/artikel/2343134-driekwart-schapen-heeft-geen-schaduw-verschillende-partijen-werken-aan-hitteplan.html

Introductieweken zonder ontgroening

Introductieweken kunnen inderdaad doorgaan, maar wel in aangepaste vorm en er komt geen ontgroening. Haagse bronnen zeiden al dat de introductieweken voor nieuwe studenten op universiteiten en hogescholen mogen doorgaan onder voorwaarden.

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Dat is inderdaad het geval. De activiteiten moeten informatief van aard zijn, zei Rutte, bijvoorbeeld over de invulling van het eerste collegejaar.

Verder organiseren onderwijsinstellingen hun introductieactiviteiten zo veel mogelijk online. Fysieke activiteiten kunnen alleen in kleine groepen plaatsvinden.

Studieverenigingen en studentensportverenigingen mogen alleen fysieke activiteiten organiseren als die nodig zijn voor de introductie van een studie of sport. Ook dat gebeurt in kleine groepen, met een eindtijd van uiterlijk 22.00 uur. Er wordt geen alcohol bij gedronken.

Introweken studenten mogen toch doorgaan, maar met grote beperkingen

De introductieweken voor nieuwe studenten op universiteiten en hogescholen mogen toch doorgaan, zolang de organisatoren zich aan bepaalde beperkingen houden. Dat gaat het kabinet vanavond bekendmaken, zeggen bronnen in Den Haag.

Gisteren leek het er nog op dat de kennismakingsweken helemaal verboden zouden worden, maar daar is het kabinet van teruggekomen.

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Sommige ministers vonden het erg belangrijk dat er voor de sociale contacten van nieuwe studenten toch activiteiten konden worden georganiseerd.

"Zonder introweek kun je niet aarden in een nieuwe omgeving"

Introweken gaan door, maar met beperkingen: 'We hadden ook al geen examengala' Om te voorkomen dat de bijeenkomsten uitgroeien tot brandhaarden van het coronavirus, worden er wel voorwaarden opgelegd. Studierichtingen en studentensportverenigingen mogen kennismakingsactiviteiten organiseren, maar tot uiterlijk 22 uur en zonder alcohol. Ontgroeningen door studentenverenigingen zijn verboden.

Veel universiteiten en studentenverenigingen hadden al aangekondigd dat ze de kennismakingstijd dit jaar gingen aanpassen aan de coronaregels. Veel activiteiten worden online gehouden.

Artikel stentor.

https://www.destentor.nl/berkelland/annet-start-petitie-tegen-wegbezuinigen-kerstbomen-in-berkelland-de-gemeente-laat-ons-letterlijk-in-de-kou-staan~ae4300f6/.

Posters zijn op!

Helaas de posters zijn op..

06-08-2020 | Petitie Stop overbodig motorlawaai

Couples "can" reunite but NO VISAS are issued - a paradox leaving many couples and families still stranded while others enjoy tourism

The Dutch government rightfully implemented a "Covid-19 long distance relationship travel exemption" on 27th of July. Many couples, tortured by almost 6 months separation and travel bans, got immediately excited.

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Then a bigger disappointment followed - once they realised that they can't reunite without an entry visa which embassies are refusing to issue. Government and embassies respond to this conundrum with silence and rejection, leaving couples and families stranded while Europeans nonchalantly spend their summer vacation traveling to other countries, even to the ones with surge on new cases. In this way there is a clear message sent - despite the European Directive where family members and registered partners of EU citizens or non-EU holding a residence permit have a full right for FREEDOM OF MOVEMENT, they are low on the priority list and they CANNOT exercise that right. Visas will be given to businessmen, rather than family members. EU citizens can travel wherever they want, spreading the virus between European countries and ignoring advices on safety. But family members and couples are continuing their lives stranded, surviving on video calls and suffering anxiety and separation trauma. This pandemic will last and we need proper strategy for the new normal. We cannot keep families and couples separated while simultaneously resuming tourism. We cannot wait for the pandemics to disappear before allowing essential (and Love is essential) travel to resume. Family and love relationships ARE NOT EQUAL TO TOURISM. Entry visas for family and couples ARE NOT A TOURIST VISA. They should be deemed as essential and exemption. Please spread the word and help us stop this discrimination.

Kabinet wil introductieweken voor studenten schrappen

Het kabinet wil dat de introductieweken voor nieuwe studenten op hogescholen en universiteiten dit jaar niet doorgaan. De introducties baren de betrokken ministers zorgen, omdat het handhaven van de coronamaatregelen moeilijk zal zijn.

Vandaag valt het officiële besluit, maar ingewijden zeiden gisteren tegen RTL Nieuws dat ze de kans dat de introductieweken toch mogen doorgaan heel klein is.

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Studenten worden door het kabinet gezien als een risicogroep in de verspreiding.

Eerder dan verwacht Premier Mark Rutte en minister Hugo de Jonge geven vanavond om 19.00 uur opnieuw een persconferentie over de coronamaatregelen. Dat is eerder dan verwacht, doordat het aantal besmettingen met het coronavirus de afgelopen weken weer aanzienlijk is toegenomen.