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Updates

A Ticket System for Government (Or: Let’s Finally Give the Ombudsman Teeth)

The ombudsman, as it stands, is a shark without teeth. It cannot even smell a scandal if it was bleeding before their eyes — can’t sense, can’t bite, can’t act, can’t fix. It’s a watchdog with no jaws. So let’s give it an upgrade or even better give the government such an upgrade that Ombudsman loses the necessity for their entire existence.

This isn’t some grand ideological revolution. It’s just a silly idea for a public ticket system. Silly, but powerful.

Imagine a civic ticket system — not buried in obscure forms, not locked in back-office email chains. Just like an internal help-desk, but for governance. Public, structured, traceable. And smart.

This is what it looks like.

Core Idea
Citizens should be able to report issues publicly — not buried in anonymous inboxes, not hidden behind “ongoing investigation” seals. People already talk about public issues. If people can talk about public issues with their friends, why can’t they track them together too?

A government ticket system could work just like internal systems in IT or customer service — but with a civic twist.

This is not a place for endless debate. It’s a structure to frame problem → proposal → response, cleanly and traceable.

This system proposes a transparent, iterative problem-solving interface where AI is used not to obscure, but to clarify.

The System: Public, AI-Structured, and Transparent

The system is made up of 4 stages — and yes, it uses AI — but only as a tool to help people sharpen what they’re already saying.

Every issue goes through this cycle:

1. Problem Description
a) Citizens submit an issue. b) The AI cleans up the language, consolidates overlapping inputs, and upgrades the coherence of the report. c) A public change-log shows the input that evolved the description — all steps visible, all input attributable.

2. Proposed Solution
a) Based on the refined problem description, the AI drafts a solution or possible action path. b) This is visible to the public as a formal response — no magic, just structured reasoning. c) This is not a decision. It’s a draft — structured logic, not authority. Only advice.

3. Critique Layer
a) Citizens respond to the proposed solution — a structured challenge to the proposal.. b) Their remarks are also structured by AI — not censored, but upgraded for clarity and grouped by theme or angle. c) Again, change-logs and input trails are visible. No anonymous edits. No hidden manipulations. d) in a sense this is the same as step 1 (problem description)

4. Upgraded Solution
a) The AI integrates valid critiques and proposes a refined version of the solution. b) This is the “feedback-reinforced” stage, where the system attempts synthesis, not endless argument loops.

All stages remain visible — including abandoned tickets, failed resolutions, and ongoing ones. This creates a living public record of issues and proposed governance responses.

This is the synthesis. 1 = 2 + 3 = 4.

Why This Matters

  • It forces clarity and traceability. No more vague complaints floating in chaos.
  • It turns public input into a collaborative upgrade process.
  • It shows which tickets are being handled, stalled, ignored — in plain sight.
  • It makes every AI edit accountable, not mysterious.
  • It doesn’t replace the ombudsman — it arms them.

Business Model? Sure — But Keep It Public

Yes, this is a product. But no, it shouldn’t be commercialized. This is civic infrastructure. It belongs to the commons.

It could be sold to municipalities, NGOs, or transparency coalitions — but that defeats the purpose.

Build it, release it, and let it run at zero cost. The public has already paid for enough systems that don’t work. This one should.

The value lies not in monetization — but in legitimacy.

Expanded Use: From Complaint Board to Administrative Operating System

What starts as a feedback tool can evolve into a complete civic engine. The system can scale:

  1. Reported Issue
  2. Processed Issue (by a public servant or automated filter)
    • AI-generated remark on process adequacy (4-stages again)
  3. Re-open option if resolution was insufficient (4-stages again)
  4. Cross-department visibility and workflow mapping
    • The ticket can go through different departments and the work of each department remains visible.

Each issue flows like a case file, but it’s public-facing and structurally transparent. Departments can adopt the system internally. Citizens and officials see the same state of the case. Updates are traceable.

With enough refinement, this system could even approach pre-judicial arbitration or replace lower-level administrative courts — especially for predictable, repeatable types of disputes (benefits, housing, permit denials, etc.).

At some point a judge and lawyer can then bend over the case after it went through these 3 steps.

Design Philosophy

  • Public by default.
  • AI-enhanced, not AI-obscured.
  • Built around iteration, not resolution-hiding.
  • Input is traceable. Reasoning is legible. Logic is public.
  • Not built to silence citizens with forms — but to cohere chaos into clarity.

Potential Impact:

If deployed at scale, this would:

  • Reduce performative complaint culture (“I ranted online!”) in favor of traceable input.
  • Provide oversight journalists and watchdogs with live case data.
  • Offer civil servants a way to separate noise from signal.
  • Create longitudinal accountability: we’d know what failed, what improved, and why.
  • We can track government efficiency through details such as backlog and amount of re-opened cases

Final Thought

Let’s stop treating public concern like noise.

Let’s give it a ticket.

Let’s give the ombudsman jaws.

Give people a way to speak clearly. Let the problems stay visible. Let the fixes be criticized. Let the system evolve in full view.

Democracy doesn’t die in darkness — it suffocates in forms. We’ve normalized arbitrary bureaucracy and opaque complaint systems. But the technology to upgrade them exists. All we’re missing is the will — and the will can be crowd-sourced.

Written by Artorius Magnus

https://tinyurl.com/laconic-utopia World-Peace suggestions @250 articles highschool dropout-autodidact (unofficially 5+ PhD's).

GEWELDIG NIEUWS!

Blijdschap, gejuich en omhelzingen. De bewoners van de asielboot in Deventer kregen woensdagochtend te horen dat er voor ongeveer vijftig van hen nieuw onderdak is gevonden.

+Read more...

Het gaat hierbij om de inwoners die in Deventer willen blijven. Dat is mogelijk omdat het COA vluchtelingen gaat opvangen op een nieuwe locatie in Deventer. Hiermee is ons doel behaald, mede dankzij jullie ondertekening.

Mochten jullie betrokken willen blijven bij de ontwikkelen rondom nieuwkomers in Deventer, volg dan @iedereenaanboord en @buddytobuddydeventer op Instagram. Er zijn allerlei manieren waarop je betrokken kunt

Voortgang

De Bestuurscommissie Weesp/Driemond gaat naar aanleiding van de input van alle sprekers in de commissievergadering van 19 december en door de tussenstand van deze petitie zorgen dat de kapvergunning en doorzetten van het ontwerp wordt stilgelegd.

In januari gaat zij zorgen voor een informatie-avond met de GEM, de opdrachtgever van de Weespersluis en de Korte Muiderweg.

Het verslag van afgelopen 19 december zal staan in het WeesperNieuws, krant en website. Let op, dat is niet Het WeesperNieuws van 20 december...

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dit gaat nog over de bestuursvergadering en status van 'vorige week' waarin 12/12 de bestuurscommissie vergadering plaats vond. Naar aanleiding van deze avond zijn wij deze petitie gestart.

KORTOM, BLIJFT DE PETITIE DELEN!

Dankjewel

Bericht van Alize Lam uit Hong Kong

Samen met een vriend bezocht zij onlangs het Pianola Museum. Ze bouwden een nieuwe pianospeel-automaat en waren zeer onder de indruk van ons museum.

"Hope you all well, this is Alize, my boyfriend and I visited your magnificent museum in October, and it was a wonderful experience. We enjoyed the tour guided by the very passionated lady and was stunned by the whole pianola collection.

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I am a product designer from Hong Kong, I am very interested in musical instruments and below is one of my music installation made for an exhibition: https://youtu.be/vnY4gT4ur9s?si=u-amQJ-mR_UKapqd

Your collection inspired me a lot and thank you for your great work. I wish you a merry Christmas and hope to visit your museum again one day!

2023-12-20 | Petition Give the Pianola Museum more room

Het rijk geeft meer uit dan binnenkomt

In 2024 wordt er 433 miljard uitgegeven, en 403 miljard euro binnengehaald aan belastingen. Hiermee groeit de staatsschuld weer en vermijd men ook keuzes te maken: als je zonder limiet geld kunt uitgeven, kun je alles financieren immers.

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Zelfs als je het geld niet hebt. Dit moet echt stoppen, Zie pdf, bladzijde 11: https://www.rijksoverheid.nl/onderwerpen/prinsjesdag/documenten/begrotingen/2023/09/19/miljoenennota-2024

Het rijk geeft bijna 4 keer zoveel uit als in 2003

In 2003 bedroeg de begroting 113 miljard euro. Voor 2024 bedraagt de begroting 433 miljard euro, dat is 3,8 keer meer.

Is dit inflatie of een uit zijn voegen barstende overheid? Is uw inkomen ook zo mee gestegen? .

Zonder toestemming van het parlement.

Het kabinet geeft met regelmaat miljarden uit zonder daarvoor het parlement te raadplegen, dat is alleen toegestaan in een crisissituatie. Nu we constant in crisis leven dankzij het kundige beleid is het schering en inslag.

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https://www.bnr.nl/nieuws/politiek/10512766/kabinet-passeert-parlement-voor-miljarden

Miljarden onrechtmatig (illegaal) uitgegeven

Jaar in jaar uit geven ministeries geld uit op een onrechtmatige manier. Dat klinkt chique, maar onrechtmatig is een ander woord voor ontwettig, illegaal of strafbaar.

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De landelijke overheid overtreedt daarmee de wet, het ministerie van VWS voorop. https://nos.nl/artikel/2381368-ministerie-van-vws-gaf-onrechtmatig-miljarden-uit-aan-coronamateriaal

Gebruik van fondsen

De rekenkamer is kritisch over het gebruik van fondsen: https://www.rekenkamer.nl/actueel/andere-rubrieken/weblog/2023/aantrekkelijk-en-riskant-rijksfondsen.