The ombudsman, as it stands, is a shark without teeth. It cannot even smell a scandal if it was bleeding before their eyes — can’t sense, can’t bite, can’t act, can’t fix. It’s a watchdog with no jaws. So let’s give it an upgrade or even better give the government such an upgrade that Ombudsman loses the necessity for their entire existence.
This isn’t some grand ideological revolution. It’s just a silly idea for a public ticket system. Silly, but powerful.
Imagine a civic ticket system — not buried in obscure forms, not locked in back-office email chains. Just like an internal help-desk, but for governance. Public, structured, traceable. And smart.
This is what it looks like.
Core Idea
Citizens should be able to report issues publicly — not buried in anonymous inboxes, not hidden behind “ongoing investigation” seals. People already talk about public issues. If people can talk about public issues with their friends, why can’t they track them together too?
A government ticket system could work just like internal systems in IT or customer service — but with a civic twist.
This is not a place for endless debate. It’s a structure to frame problem → proposal → response, cleanly and traceable.
This system proposes a transparent, iterative problem-solving interface where AI is used not to obscure, but to clarify.
The System: Public, AI-Structured, and Transparent
The system is made up of 4 stages — and yes, it uses AI — but only as a tool to help people sharpen what they’re already saying.
Every issue goes through this cycle:
1. Problem Description
a) Citizens submit an issue.
b) The AI cleans up the language, consolidates overlapping inputs, and upgrades the coherence of the report.
c) A public change-log shows the input that evolved the description — all steps visible, all input attributable.
2. Proposed Solution
a) Based on the refined problem description, the AI drafts a solution or possible action path.
b) This is visible to the public as a formal response — no magic, just structured reasoning.
c) This is not a decision. It’s a draft — structured logic, not authority. Only advice.
3. Critique Layer
a) Citizens respond to the proposed solution — a structured challenge to the proposal..
b) Their remarks are also structured by AI — not censored, but upgraded for clarity and grouped by theme or angle.
c) Again, change-logs and input trails are visible. No anonymous edits. No hidden manipulations.
d) in a sense this is the same as step 1 (problem description)
4. Upgraded Solution
a) The AI integrates valid critiques and proposes a refined version of the solution.
b) This is the “feedback-reinforced” stage, where the system attempts synthesis, not endless argument loops.
All stages remain visible — including abandoned tickets, failed resolutions, and ongoing ones. This creates a living public record of issues and proposed governance responses.
This is the synthesis. 1 = 2 + 3 = 4.
Why This Matters
Business Model? Sure — But Keep It Public
Yes, this is a product. But no, it shouldn’t be commercialized. This is civic infrastructure. It belongs to the commons.
It could be sold to municipalities, NGOs, or transparency coalitions — but that defeats the purpose.
Build it, release it, and let it run at zero cost. The public has already paid for enough systems that don’t work. This one should.
The value lies not in monetization — but in legitimacy.
Expanded Use: From Complaint Board to Administrative Operating System
What starts as a feedback tool can evolve into a complete civic engine. The system can scale:
Each issue flows like a case file, but it’s public-facing and structurally transparent. Departments can adopt the system internally. Citizens and officials see the same state of the case. Updates are traceable.
With enough refinement, this system could even approach pre-judicial arbitration or replace lower-level administrative courts — especially for predictable, repeatable types of disputes (benefits, housing, permit denials, etc.).
At some point a judge and lawyer can then bend over the case after it went through these 3 steps.
Design Philosophy
Potential Impact:
If deployed at scale, this would:
Final Thought
Let’s stop treating public concern like noise.
Let’s give it a ticket.
Let’s give the ombudsman jaws.
Give people a way to speak clearly. Let the problems stay visible. Let the fixes be criticized. Let the system evolve in full view.
Democracy doesn’t die in darkness — it suffocates in forms. We’ve normalized arbitrary bureaucracy and opaque complaint systems. But the technology to upgrade them exists. All we’re missing is the will — and the will can be crowd-sourced.
Written by Artorius Magnus
https://tinyurl.com/laconic-utopia World-Peace suggestions @250 articles highschool dropout-autodidact (unofficially 5+ PhD's).
Onderhand zijn er in totaal meer dan 2700 handtekeningen binnen (inclusief de papieren) en er komen er nog steeds bij ! Deze massale steunbetuiging van de burgers van gemeente Oirschot maakt de raad en B&W duidelijk dat het onderwerp bibliotheek bij de bevolking leeft ! .
De teller is nu ruim de 200 handtekeningen gepasseerd! Waarvoor dank! Blijf de petitie delen onder vrienden, familie en kennissen!
https://terrasvoorcafekaal.petities.nl/.
SP Kamerlid Jasper van Dijk heeft de petitie ondertekend op 30-05-2017. Jasper mijn dank hiervoor, hopelijk kunnen wij er hard mee aan de slag..
We hebben nu 250 papieren petities en 128 digitale petities. De totale stand tot nu toe is 378!.
Donderdag 15 juni tijdens de wekelijkse politieke markt overhandig ik de petitie aan de vice-voorzitter van de gemeenteraad en voorzitter van het presidium.
Vandaag besteedt de papieren versie van Almere vandaag aandacht aan de petitie.
De Nieuws en Co-bus staat in de wijk Molenvliet in Woerden waar een gasveld ligt. Het Canadese bedrijf Vermilion Energy wil naar dat gas boren maar als het aan de bewoners ligt, komt daar niets van in.
Andrew Makkinga peilt de stemming. http://www.nporadio1.nl/nieuws-en-co/onderwerpen/410761-aardgas-in-woerden
De bewoners van de Woerdense wijk Molenvliet maken zich grote zorgen om dreigende gasboringen. Het Canadese bedrijf Vermilion Energy heeft een concessie om olie en gas uit het veld Papekop te winnen.
Bezwaar van 10.000 Woerdenaren: dat veld ligt pal onder hun huizen. https://www.npo.nl/zorgen-over-mogelijke-gasboringen-woonwijk-woerden/29-05-2017/POMSAT9067167
Gefeliciteerd allemaal met dit gemeenschappelijk behaalde resultaat!
De petitie loopt nog een maand dus aan ons allen de uitdaging om er nog zoveel mogelijk bij te krijgen. Alleen zo kunnen we maximale druk organiseren richting de politiek in Den Haag.
Wil er de komende jaren werkelijk iets verbeteren voor de inwoners dan helpt het enorm wanneer er oplossingsrichtingen in het regeerakkoord worden opgenomen.
Helpt u mee? Deel de petitie met zoveel mogelijk mensen. Het is echt nodig!
Dank voor uw solidariteit. Samen staan we Sterk!