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A Ticket System for Government (Or: Let’s Finally Give the Ombudsman Teeth)

The ombudsman, as it stands, is a shark without teeth. It cannot even smell a scandal if it was bleeding before their eyes — can’t sense, can’t bite, can’t act, can’t fix. It’s a watchdog with no jaws. So let’s give it an upgrade or even better give the government such an upgrade that Ombudsman loses the necessity for their entire existence.

This isn’t some grand ideological revolution. It’s just a silly idea for a public ticket system. Silly, but powerful.

Imagine a civic ticket system — not buried in obscure forms, not locked in back-office email chains. Just like an internal help-desk, but for governance. Public, structured, traceable. And smart.

This is what it looks like.

Core Idea
Citizens should be able to report issues publicly — not buried in anonymous inboxes, not hidden behind “ongoing investigation” seals. People already talk about public issues. If people can talk about public issues with their friends, why can’t they track them together too?

A government ticket system could work just like internal systems in IT or customer service — but with a civic twist.

This is not a place for endless debate. It’s a structure to frame problem → proposal → response, cleanly and traceable.

This system proposes a transparent, iterative problem-solving interface where AI is used not to obscure, but to clarify.

The System: Public, AI-Structured, and Transparent

The system is made up of 4 stages — and yes, it uses AI — but only as a tool to help people sharpen what they’re already saying.

Every issue goes through this cycle:

1. Problem Description
a) Citizens submit an issue. b) The AI cleans up the language, consolidates overlapping inputs, and upgrades the coherence of the report. c) A public change-log shows the input that evolved the description — all steps visible, all input attributable.

2. Proposed Solution
a) Based on the refined problem description, the AI drafts a solution or possible action path. b) This is visible to the public as a formal response — no magic, just structured reasoning. c) This is not a decision. It’s a draft — structured logic, not authority. Only advice.

3. Critique Layer
a) Citizens respond to the proposed solution — a structured challenge to the proposal.. b) Their remarks are also structured by AI — not censored, but upgraded for clarity and grouped by theme or angle. c) Again, change-logs and input trails are visible. No anonymous edits. No hidden manipulations. d) in a sense this is the same as step 1 (problem description)

4. Upgraded Solution
a) The AI integrates valid critiques and proposes a refined version of the solution. b) This is the “feedback-reinforced” stage, where the system attempts synthesis, not endless argument loops.

All stages remain visible — including abandoned tickets, failed resolutions, and ongoing ones. This creates a living public record of issues and proposed governance responses.

This is the synthesis. 1 = 2 + 3 = 4.

Why This Matters

  • It forces clarity and traceability. No more vague complaints floating in chaos.
  • It turns public input into a collaborative upgrade process.
  • It shows which tickets are being handled, stalled, ignored — in plain sight.
  • It makes every AI edit accountable, not mysterious.
  • It doesn’t replace the ombudsman — it arms them.

Business Model? Sure — But Keep It Public

Yes, this is a product. But no, it shouldn’t be commercialized. This is civic infrastructure. It belongs to the commons.

It could be sold to municipalities, NGOs, or transparency coalitions — but that defeats the purpose.

Build it, release it, and let it run at zero cost. The public has already paid for enough systems that don’t work. This one should.

The value lies not in monetization — but in legitimacy.

Expanded Use: From Complaint Board to Administrative Operating System

What starts as a feedback tool can evolve into a complete civic engine. The system can scale:

  1. Reported Issue
  2. Processed Issue (by a public servant or automated filter)
    • AI-generated remark on process adequacy (4-stages again)
  3. Re-open option if resolution was insufficient (4-stages again)
  4. Cross-department visibility and workflow mapping
    • The ticket can go through different departments and the work of each department remains visible.

Each issue flows like a case file, but it’s public-facing and structurally transparent. Departments can adopt the system internally. Citizens and officials see the same state of the case. Updates are traceable.

With enough refinement, this system could even approach pre-judicial arbitration or replace lower-level administrative courts — especially for predictable, repeatable types of disputes (benefits, housing, permit denials, etc.).

At some point a judge and lawyer can then bend over the case after it went through these 3 steps.

Design Philosophy

  • Public by default.
  • AI-enhanced, not AI-obscured.
  • Built around iteration, not resolution-hiding.
  • Input is traceable. Reasoning is legible. Logic is public.
  • Not built to silence citizens with forms — but to cohere chaos into clarity.

Potential Impact:

If deployed at scale, this would:

  • Reduce performative complaint culture (“I ranted online!”) in favor of traceable input.
  • Provide oversight journalists and watchdogs with live case data.
  • Offer civil servants a way to separate noise from signal.
  • Create longitudinal accountability: we’d know what failed, what improved, and why.
  • We can track government efficiency through details such as backlog and amount of re-opened cases

Final Thought

Let’s stop treating public concern like noise.

Let’s give it a ticket.

Let’s give the ombudsman jaws.

Give people a way to speak clearly. Let the problems stay visible. Let the fixes be criticized. Let the system evolve in full view.

Democracy doesn’t die in darkness — it suffocates in forms. We’ve normalized arbitrary bureaucracy and opaque complaint systems. But the technology to upgrade them exists. All we’re missing is the will — and the will can be crowd-sourced.

Written by Artorius Magnus

https://tinyurl.com/laconic-utopia World-Peace suggestions @250 articles highschool dropout-autodidact (unofficially 5+ PhD's).

2de mijlpaal

We zitten over de 1000, 1023 hebben we er om precies te zijn..

manifestatie

Op zondag 25 september a.s. is er van 14.00u tot 17.00u een manifestatie op het parkeerterrein naast de ING flat.

+Read more...

Juist op dat terrein wil de ontwikkelaar de torenflat van ruim 14 verdiepingen neerzetten. Het comité 'stop de bouwwoede' laat dan zien waar die flat precies komt en hoe hoog ze wordt. Verder worden alternatieven getoond. Eenieder kan zijn of haar idee laten zien met behulp van tekeningen, krijt of alles wat voorhanden is. Komt allen; laat zien dat het groene Westerpark niet verder mag worden aangetast!

Calais op politieke agenda in Europees Parlement.

Peter van Daalen heeft Calais op de politieke agenda gezet in het Europees Parlement. Tijdens het debat op 6 oktober zal de gevaarlijke situatie voor chauffeurs onder de aandacht worden gebracht.

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Veilig doorrijden voor chauffeurs is het onderwerp wat voor op de politieke agenda moet laat hij verder weten. Door allemaal deze petitie verder te delen, maken we het samen veiliger!

http://www.tbv-nl.nl/calais-op-politieke-agenda/

5 oktober release Campagne film 'uitbreiding statiegeld'

Woensdagavond 5 oktober in het OMNIVERSUM Den Haag: De release van de mini-documentaire over de record oversteek van de Plastic Soup Surfer.

Dit is tevens de campagne film die de komende tijd gebruikt wordt om de handtekeningen-actie kracht bij te zetten.

Dit wordt een speciale avond waar nog enkele plekken voor beschikbaar zijn.

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Protest ansichtkaarten aangeboden aan Engie

Zoals u weet blijft de petitie geopend om te ondertekenen tot begin oktober 2016. Dan bezoekt minister Kamp (vermoedelijk) Schiermonnikoog en kunnen we hem het dan bereikte aantal ondertekenaars van de petitie aanbieden.

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Ondertussen gaan andere activiteiten ook door. Zo heeft een delegatie van de brede coalitie 'Niet boren voor Schiermonnikoog' op donderdag 15 september 2016 aan de directie van energiebedrijf Engie 1538 ondertekende (protest) ansichtkaarten aangeboden. Die kaarten werden verzameld tijdens de Open markten op het eiland. Engie neemt de maatschappelijke oproep om te stoppen met de plannen voor gaswinning nabij Schiermonnikoog serieus. Maar een definitief 'Nee' is er nog niet...

Kent u mensen die de petitie nog niet hebben ondertekent? Maak ze er op attent.

Nu nog kans om te tekenen tot 20 september

Iedereen die al heeft getekend heel erg bedankt! De gemeente en de raad zijn op de hoogte van het hoge aantal handtekeningen dat nu al is gehaald. Op 20 september aanstaande gaan we de petitie plus de handtekeningen die dan zijn gehaald, aanbieden aan de gemeenteraad, voorafgaand aan de raadsvergadering.

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Diverse politici hebben al laten weten dat ze rekening zullen houden met de resultaten van deze petitie, tekenen heeft zin!

We zijn 200 gepasseerd

De eerste 200 ondertekeningen zijn binnen.

Nu ben ik op zoek naar mensen die Handtekeningen willen verzamelen. Bij voorkeur digitaal door middel van tablet/ipad/smartphone op het winkel centrum.

Wie o Wie wil er neem dan contact met mijn op . .

eerste mijlpaal

we hebben de eerste mijlpaal van 500 handtekeningen al gehaald!!!!!!!! .